Our walks take place whatever the weather. We go rain, hail, shine, snow (yes, we have had tours in the snow!). Please be sure to check the weather forecast on the day of your tour and to dress accordingly.

The tours last roughly an hour and 45 minutes but if you’re enjoying the tour, I’m sure the guides would be happy to show you a bit more of their unseen London!

Our tours are suitable for people of all ages. We have had children as young as 8 and sprightly adults in their 80s.

Our Brick Lane and Covent Garden tour can both be adapted to accommodate wheelchairs.

This is of course at your discretion but very much appreciated. The guide keeps the full tip.

We want to make sure that everyone has an enjoyable experience and so limit our groups to 30 people

All the guides will have an Unseen Tours sign so look out for that! We also have the guides profile on the website

We would suggest dressing sensibly for the predicted weather conditions. So a raincoat or small umbrella can be a good idea with the notoriously changeable weather in England! As the tours usually last a maximum of two hours, we will not be stopping for breaks, although we will endeavour to start and finish near to public facilities and shops. We would recommend bringing some water, and using the public facilities before coming on the tour

In the very unlikely event that we have to cancel a tour we will notify you by email or telephone and offer you the choice of switching to another day or a full refund. In instances in which tours have not met their running capacity (3 full paying adults) we may cancel/reschedule the tour. This is simply to ensure our guides are not working for less than minimum wage. If this may happen, you will be notified at least 24 hours before that there is a possibility the tour may not go ahead.

Should you find that you cannot make the tour you have booked for we are happy to transfer your booking to another day or to issue a full refund providing you give us reasonable notice of at least 24 hours. By booking on to the tour you are agreeing to be bound by our cancellation policy.

We regret that no refunds can be issued if you simply fail to turn up for the tour without contacting us.

We are more than happy to accommodate groups or couples on a private tour at a time that is convenient for you. Please fill out our Group Booking Form so we can arrange this for you.